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Whitepapers

Practical VOC – How to Start a Successful Voice of the Customer Program in Your Organization

By gathering voice of the customer data, companies are able to tap into a rich source of information and insight. In this white paper we take a practical look at VoC, answering basic questions about the subject and offering guidance for putting an effective program into place. Download the VoC whitepaper.

Online Survey Best Practices: How to Maximize Response Rates

So why are survey response rates shrinking? What are best practices for survey effectiveness? Find out now. Download your FREE white paper “Online Survey Best Practices: How to Maximize Response Rates” compliments of NetReflector.