Home » Our Thinking » Case Studies

Case Studies

Using Employee Engagement Data to Drive Business Performance

Connecting the dots between employee engagement data and business performance requires employee engagement data to be actionable at all levels within an organization. In our Case Study “Practical Engagement: Using Employee Engagement Data to Drive Business Performance” we discuss the importance of mapping employee engagement data to business objectives and specific organizational needs. Download the case study

The Mystery of the Missing Loyalty Effect

Understanding the connection between customer loyalty and profitability is a critical component to any Voice of the Customer (VoC) program.  In our Case Study The Mystery of the Missing Loyalty Effect” we explore the relationship between customer loyalty and company profit and highlight the importance of looking at your customer segments differently when analyzing profitability models.  Download the case study

Real-time Call Center Feedback

Discover how a global networking leader increased customer satisfaction and agent performance with NetReflector. Download Case Study