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VantagePoint VoC Hubs™

Streamlining the VoC Process

VantagePoint VoC Hubs™ is a comprehensive suite of bundled, fixed-cost, rapid implementation feedback solutions designed to streamline Voice of the Customer measurement programs, and help companies connect customer experience strategies with business goals.

Architected and hosted on NetReflector’s proven VantagePoint Software platform, VoC Hubs are turnkey solutions that include custom research design consulting services, survey development, data collection and hosting, detailed reporting and analysis, and ongoing project management and support.

VantagePoint VoC Hubs™ are available as a bundled solution for clients looking for a comprehensive single-vendor approach, or as individual feedback modules for companies that are just getting started or those needing to fill critical gaps in their current VoC programs.

The Right VoC Solution for You

VantagePoint VoC Hubs™ are fully customizable, can be implemented in as little as 4 weeks, and can address a full range of primary VoC touch-points including:

Whether you are choosing a complete bundled solution or a single feedback module, programs are available on a fixed cost, annual subscription basis which reduces upfront investment costs and allows companies to experience a more rapid return on their investment.

  • Single modules available starting as low as $2,000 per month
  • Complete bundled solutions available starting at $12,000 per month

Key Benefits

  • Single vendor approach reducing VoC cost and complexity
  • Unified project management and program design for consistency and service efficiency
  • Best of breed approach combining leading edge research design with advanced data collection technology
  • Customized survey design to address individual client needs (no canned surveys)
  • Centralized change management across all modules for enhanced efficiency and accuracy
  • Unified data repository for improved manageability and data access
  • Centralized audience management to track/control survey participation and maximize response rates

VantagePoint VoC Hubs™ are the result of years of working with clients to help them gain greater visibility into the client experience and use that information to drive critical process and product improvements.  VantagePoint VoC Hubs™ combine our proven VantagePoint web survey platform with deep subject matter expertise in the areas of customer experience measurement and satisfaction/loyalty research.  The result is an integrated, turn-key approach to Voice of the Customer solutions that optimize speed of implementation, value, and return on investment. For questions or pricing on our custom bundles please contact a NetReflector representative at 1-866-927-1209.