Assure excellence in your help desk where every interaction is critical
Improve and maintain business operations with an efficient and productive help desk through NetReflector Help Desk Feedback Solutions. Measuring customer feedback on an ongoing basis with help desk satisfaction surveys is vital with end users’ needs constantly changing as technology and business environments evolve. It will provide the benchmarks you need to know what IT users want, how well you are meeting their needs and when you might need to take aggressive action to improve services, systems, and communications. NetReflector can set up solutions that enable you to:
First Hand Experience
“NetReflector effectively stepped into an important vendor relationship that enabled our IT Help Desk to improve customer satisfaction surveys as well as reporting and analysis capabilities. Moving the survey business to NetReflector from our home-grown, in-house environment was seamless and provided the cost benefits we were looking for, from both an internal and external client perspective.”
By integrating our online feedback software platform with your enterprise incident management application, NetReflector helps you produce balanced scorecards all the way down to the agent level, no matter the nature of your help desk:
If you are a help desk services outsourcer looking to ensure customer loyalty, be proactive and offer your clients a regular performance scorecard based on help desk satisfaction surveys produced by an unbiased, third-party measurement vendor.