VantagePoint VoE TM Suite is a comprehensive Voice of the Employee (VoE) solution designed to streamline employee feedback, and provide management with the tools and insights for maintaining and improving organizational performance.
NetReflector’s new VoE Suite is a comprehensive collection of core, “best practice” surveys designed to measure critical attributes of employee engagement, service climate, the service-profit chain, as well as VOCE – or Voice of the Customer via the Employee. Hosted on NetReflector’s VantagePoint EFM Survey Software, the VoE Suite is a turnkey employee feedback solution that includes hosting, survey design & development, data collection, reporting & analysis, and ongoing project management. The VoE suite is available as a bundled solution, or as individual surveys for companies needing greater focus in their human resource and workforce development efforts.
Employee Engagement Survey
An essential tool for promoting an engaged and productive workforce, the Employee Engagement Survey collects feedback from across the organization, monitoring employee attitudes, intentions and loyalty. Follow-up Pulse surveys focus on specific priorities for improvement, helping to ensure that effective action is taken on the results.
Service Climate Survey
Measure how well your organization supports its employees’ ability to serve customers and colleagues. Service Climate Surveys identify obstacles to the production and delivery of great service, and identifies how best to prioritize your service improvement efforts.
Service-Profit Chain Program
Focuses on the partnership between back-office support teams and front-line personnel. This program provides feedback to the departments and employees who provide day-to-day support to your sales and service delivery teams, allowing you to continuously improve the customer experience and enhance customer loyalty and profitability.
VOCE – Voice of the Customer via the Employee
Systematically collects and analyzes feedback about customers from the employees who interact with them on a day-to-day basis. Reveals emerging customer issues, hot topics, best service practices and opportunities for continuous improvement. An essential complement to customer surveys, this program taps into a rich, and often under-utilized, source of knowledge and observation about your customers.
The VantagePoint VoE Suite is the result of a long tradition of working with clients to develop strategic feedback programs aimed at optimizing organizational performance. The VantagePoint VoE Suite combines proven data collection methodologies with deep subject matter expertise in the areas of employee engagement, customer service quality, and business process optimization. The result is a fully-managed, turn-key Voice of the Employee Solution for measuring and improving organizational performance. For questions or pricing on our VantagePoint VoE Suite please contact a NetReflector representative at (206) 489-5541.