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News

NetReflector Announces VoC Hubs

NetReflector, Inc. today announced the release of VantagePoint VoC HubsTM – a comprehensive suite of bundled, fixed-cost, feedback solutions designed to streamline VoC measurement programs. Read more…

Featured Article

Transition from Telephone to Online Surveys
Online surveys have become the leading method for collecting feedback from customers, providing greater reach, quicker turnaround and lower cost than phone interviews. Many companies with legacy telephone surveys have made the switch to an online methodology, with minimal disruption to their current research programs. This article looks at the trends and discusses how to make a smooth transition from telephone to online surveys. Read more…

Read our Best Practices article – “Making the Transition from Telephone to Online Surveys,” to learn more.  Download the article

Spotlight


When Satisfaction Scores Go Flat
Check out the January 2014 issue of Quirks Market Research Review to read our article, “When Satisfaction Scores Go Flat.” Or download the PDF here. Learn about the do’s and dont’s of dealing with a stubborn trend line, and how to keep customer experience initiatives alive when satisfaction ratings reach a plateau.…

Customers

hp

hp

hd

hd

ticketmaster

ticketmaster

microsoft

microsoft

expedia

expedia

dolby

dolby

ADP

ADP

cisco

cisco

mastercard

mastercard