Turning Insights Into

  

Action

TM

Leading provider of customer experience solutions and software

News

NetReflector Announces VoC Hubs

NetReflector, Inc. today announced the release of VantagePoint VoC HubsTM – a comprehensive suite of bundled, fixed-cost, feedback solutions designed to streamline VoC measurement programs. Read more…

Featured Article

Read our White Paper – “Create a Better VoC Report. Three Data Visualization Techniques to Get Your Report Noticed”and learn new data visualization techniques that VoC teams can use to deliver a stronger message to stakeholders.

There are many interesting ways to present VoC data beyond the usual tables, charts and gauges that are commonly found on dashboards and PowerPoint slides. In this article, we offer three graphical presentation techniques that we have found to be particularly impactful.

Download the registration-free pdf here

Spotlight


When Satisfaction Scores Go Flat
Check out the recent issue of Quirks Market Research Review to read our article, “When Satisfaction Scores Go Flat.” Or download the PDF here. Learn about the do’s and dont’s of dealing with a stubborn trend line, and how to keep customer experience initiatives alive when satisfaction ratings reach a plateau.…

Customers

hp

hp

hd

hd

ticketmaster

ticketmaster

microsoft

microsoft

expedia

expedia

dolby

dolby

ADP

ADP

cisco

cisco

mastercard

mastercard