Turning Insights Into

  

Action

TM

Leading provider of customer experience solutions and software

News

NetReflector Announces VoC Hubs

NetReflector, Inc. today announced the release of VantagePoint VoC HubsTM – a comprehensive suite of bundled, fixed-cost, feedback solutions designed to streamline VoC measurement programs. Read more…

Featured Article

INFOGRAPHIC: 5 Reasons to Migrate to Online Surveys
Are you still using telephone surveys to collect customer feedback? Our new INFOGRAPHIC highlights 5 reasons companies should consider migrating to online surveys.

infographic

Download the registration-free pdf here

Spotlight


When Satisfaction Scores Go Flat
Check out the recent issue of Quirks Market Research Review to read our article, “When Satisfaction Scores Go Flat.” Or download the PDF here. Learn about the do’s and dont’s of dealing with a stubborn trend line, and how to keep customer experience initiatives alive when satisfaction ratings reach a plateau.…

Customers

hp

hp

hd

hd

ticketmaster

ticketmaster

microsoft

microsoft

expedia

expedia

dolby

dolby

ADP

ADP

cisco

cisco

mastercard

mastercard